ARVIC - Your Health Tracking
ARVIC 360 Health Care Solutions - Arvic is a personal health assistant platform that aggregates health data sources into one place. Your health wallet enables you to store health data from multiple sources and track your health data, that you have control and access or share with health care providers anytime & anywhere. The data-driven approach provides personalized insights, allowing users to pave their ways to better health.
Arvic's core values are built on the cooperation of strong and trustworthy partners. We have been collaborating with diverse business partners. both at the public and private sector levels. It aims to create a healthy society through the use of technology that adopts behavior change principles. Also, Arvic significantly takes into account social, privacy and environmental responsibilities.
Overview
Business Goals
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The best interoperable health data platform that simplifies data access and accelerate the creation of health data network and ecosystem.
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For the ultimate value, Arvic intends to provide easily accessible healthcare to Thais for their better life.
Issues
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The dispersal of health data and medical records poses a significant challenge.
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A multitude of authorities and healthcare providers maintain users' health information in their separate systems. As a result, users face difficulties in accessing their medical records and personal health data when seeking treatment from a new healthcare provider, due to the absence of centralized and accessible health data for personal use
Key Tasks
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Business requirement gathering, Stakeholder interview
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User Research
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Wire-framing, Lo-fi and Hi-fi prototyping,
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Design system
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Interactive prototyping
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Usability testing
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Documentation and reports
Research Planning
User research was conducted at the beginning to gain a deep understanding of our users and their needs. The research methodology comprised of participatory and empathetic techniques, such as interviews, surveys, and workshops, as well as secondary research through online feedback and literature reviews.
Figure 1 : 1st Phase of user segmentation
Recruiting participants is a critical component of primary research, and the team was careful to ensure that the right participants were selected for discussion and interview. To do so, we created an overview of user segmentation and a tree diagram of recruitment criteria, which helped us understand the preliminary characteristics of the people we needed to engage with. In the first phase of development, the team focused on two intriguing groups of people, including seniors suffering from Non-Communicable Diseases as extreme users and middle-aged individuals or family members who care for NCD-afflicted seniors. Further interesting groups will be the focus of future phases.
Figure 2 : The tree diagram represents a recruiting criteria.
To streamline the recruitment process for the first phase of the study, a tree diagram was created to outline the participant selection criteria. This visual tool aided the team in identifying the right individuals to engage with and effectively categorize their target groups by ensuring that all factors aligned with the flow of the tree diagram.
Group 1 : Senior with NCDs
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No. of Participants : 5 people
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This group will be considered as an extreme users.
Group 2 : NCDs senior living with their family
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No. of Participants : 5 people
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Segment 2 and 3 were recruited to find any pain points within family where NCD senior and members live together.
Group 3 : Family member living with NCD Senior
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No. of Participants : 5 people
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Segment 2 and 3 were recruited to find any pain points within family where NCD senior and members live together.
The team employed the "gatekeeper method" to initiate participant recruitment, beginning with their existing connections. Utilizing a preliminary segmentation, the team reached out to potential participants and upon receiving a positive response, arranged and confirmed their participation in an online interview.
Research & Empathy
The team conducted in-depth interviews with 15 individuals from various segments, including seniors suffering from Non-Communicable Diseases and their family members. The insights obtained from these interviews were meticulously analyzed.
The participants could be broadly categorized into two major personas: seniors who regularly visit health checkups and have frequent follow-ups, and individuals who live with NCD-afflicted seniors. The former persona typically experiences frequent health checkups and accumulates a substantial amount of health data over the course of a year due to their health conditions. On the other hand, the latter persona is concerned about the health of their senior family member but may face challenges in accessing their health information, such as a lack of openness from the NCD-afflicted senior or the senior living separately from the family. This lack of shared health data within a domestic setting is a critical pain point. These were the key outcomes of the research.
Figure 3 : Persona 1 - the senior with NCDs
Figure 4 : Persona 2 - family member living with NCDs senior
The findings from the contextual interviews were distilled into two personas, showcasing commonalities in backgrounds, motivations, needs, and pain points. This research helped the team identify opportunities for new product features, while also continuing to develop existing features as outlined in the strategic business roadmap. It is now time to capitalize on the insights gained from the primary research and consider new possibilities.
Redefining Opportunities
A point analysis approach was used to frame ideas by focusing on key areas such as issues, user insights, needs, opportunities, and technology. The first opportunity identified was that senior NCD patients may not feel comfortable sharing their medical results with their family members for fear of causing them undue worry. However, their family members still want to support them and monitor their health, so they are seeking ways to track their health checkup records and behavioral data while still respecting their privacy. Health data sharing is therefore crucial in providing a supportive health environment within a household.
The second opportunity relates to the importance of effective management of NCDs treatment. Despite the lack of a cure, physicians can prescribe medications and suggest lifestyle modifications to alleviate symptoms. With the help of medication reminders, both NCD patients and their caretakers can work together to avoid any potential mistakes, ultimately leading to improved clinical outcomes.
Ultimately, the challenge of fragmented health data and medical records presents a third opportunity for the platform. In an emergency situation, when a user needs to switch hospitals, important health information can easily be lost. To mitigate this issue, the application provides a feature called "Health Drive," which connects to hundreds of healthcare systems and puts the user's health information right at their fingertips.
Lastly, the platform faces a lack of user engagement, as NCD patients or even general users may only interact with the app infrequently after their health check-ups. To increase engagement and conversion rates, there is potential to make tracking everyday behaviours related to NCD preventive care and behaviour change a fun and engaging experience, ultimately encouraging users to use the app more regularly.
Problem Statement#1
"How might we help NCDs users easily track and monitor their health anytime, anywhere with fun, engaging and helpful experience?"
Eventually, it might help them optimise personal health data to significantly change their behaviour to cope with NCDs
Ideation
Figure 4 : Feature ideation based on problem statement#1
Figure 5 : Feature ideation based on problem statement#2
The problem statement, or "How might we" question, provides a clear direction for the in-app features to be aligned with. The above diagrams demonstrate the process of ideating features through brainstorming, converting the problem statement into a list of potential features that offer solutions to alleviate the users' pain points. Although some of the features have yet to be implemented, they are still in the process of being developed.
Lo-Fi Prototyping and Wireframe
Gallery 1 : Early version of Arvic application wireframe
After gaining a clear direction and validating features, the team created a low-fidelity prototype and wireframe to outline the app structure and the layout of its interfaces. The primary focus of the wireframe was the "Health Drive" feature, which serves as a personal health data storage that connects to various data sources such as hospitals, labs, wearable devices, IOTs, kiosks, portable health kits, manual inputs, and others. This allows users to have control and access to their health data through a single application. The development team places a strong emphasis on scalable preparation of the user interface design from the outset, ensuring that any future additions or changes to the app won't significantly impact its structure.
Design System
The Arvic design system is built upon the Tailwind foundation, with custom modifications to suit the specific needs of our elderly users. These modifications are designed with accessibility in mind, featuring larger text, high contrast blue colours for easy visual recognition, distinct and easily clickable areas throughout the user interface, clear and straightforward language, simple icons, and the use of photographs to convey a direct message.
Gallery 2 : Some of Arvic design system based on Tailwind
Prototyping
Homepage
The main homepage of Arvic underwent a refinement process, drawing on insights gathered from usability testing. This resulted in improvements to the homepage's usability and visibility, with increased size for the service area, a clearer and more conspicuous clicked state for the navigation bar, and the addition of shortcuts that can be accessed by clicking on the health card.
Health Drive
Health Drive serves as the central hub for tracking and monitoring health data from multiple sources such as medical records from hospitals and laboratories, health data from IOT devices, kiosks, care kits, wearable technology, and manual entries. It alerts users to any abnormal data or specific conditions based on current medical guidelines, ensuring users stay informed of their health status. The health data is systematically organized into folders classified by date and place of transaction, and is structured to resemble a traditional medical record format for ease of use.
Health Condition Alerts
Health Condition Alert is a feature that helps users identify potential health risks by analyzing their health data. When users click on a specific data point, a pop-up modal appears with a detailed analysis of the situation, including a risk assessment and medical advice.
My Health - Visualisation
"My Health Overview" is a feature that transforms health data stored in Health Drive into visually appealing and easy-to-understand charts, graphs, trends, and other forms of data presentation. This not only assists users in tracking their health, but also helps physicians quickly analyze data, identify trends, and make informed treatment decisions. With advancements in AI and machine learning, as well as the integration of gamification, this feature is expected to become even more advanced and user-friendly. By presenting large amounts of comparative medical information and data in a visually appealing format, "My Health Overview" plays a crucial role in conveying complex information in a concise and digestible manner.
Health Data Sharing
The sharing feature of the app enables users to securely share their health information with their family members or medical professionals, facilitating improved health support within households and more efficient diagnosis and management of diseases.
Telemed & Telepharm
With telemedicine, users can receive comprehensive online health services with ease and comfort, eliminating the need for physical visits to the hospital when feeling unwell. They can simply schedule appointments and have virtual consultations with a physician, followed by obtaining prescriptions and paying for medications directly through the app.
Symptom Checker
The Symptom Checker is a part of the Arvic app aimed at assisting users in finding information related to their symptoms. It utilizes computerized algorithms to ask a series of questions about the symptoms and gather details about the user's personal information, such as age, height, weight, underlying diseases, etc. to provide a more accurate and relevant resource.
e-KYC Authentication
The e-KYC feature is a crucial aspect that opens the door to various future services. It digitally validates a user's identity and address through secure in-app biometric authentication, eliminating the need for physical documentation. With e-KYC, users can share their health data with others and healthcare providers with the highest level of security.
Usability Testing
In order to validate user flow and enhance usability, the team often conducts usability testing within the 2-week sprint cycle. This typically involves conducting quantitative online A/B testing, where users are asked to interact with two different clickable prototypes and complete tasks while providing feedback and reasoning behind their decisions. The team then uses this feedback to refine the user interface and ensure it aligns with user needs. In cases where development timing is limited, the team may adjust the testing method, such as shifting to qualitative testing once key features are ready for launch. This approach allows for direct and valuable feedback that helps drive continuous improvement.
These illustrations demonstrate instances of quantifying user experience through online surveys with Google Forms and Maze. As previously mentioned, this approach allows us to efficiently validate our designs within the two-week sprint, reducing the time spent on comprehensive qualitative testing. Here are links to some samples for reference.
Initiatives : Usability Issues Tracking
Efficient resolution of usability concerns is at the forefront of my efforts through the implementation of the Usability Issues Tracking tool. This system enables me and the design team to clearly monitor the status of refined flows and user interfaces, following user feedback. It is divided into two states, "Design updated" and "Development implemented". When both columns are marked, it signifies that the issue has been completely addressed and resolved.
Initiatives : Release Control
Arvic Release Control is a tool designed to ensure consistency in the design system and release updates across all application flows. It addresses the issue of incomplete updates on duplicate screens, which can occur when new features are added to a release. This can result in some pages within older releases and flows being left unchanged, requiring designers to spend time customizing and modifying UI flows for each release. By implementing common pages as release control components, designers can reduce the amount of repetitive effort required to maintain the consistency of the design system.
What I have learned
Being OK to be wrong
Embrace the possibility of being wrong or encountering failures. This project has provided me with an opportunity to embark on a journey of exploration, trying out various workflows, components, and different versions of the application. Although my first attempts were not perfect, I have continuously made improvements over time. I learned to not become attached to my ideas, as there is always room for improvement and better ideas.
Improving it overtime
Keep in mind that there is no such thing as the perfect screen, flow, or UI design on the first try. Take your time and don't rush the process. I have learned this lesson while working in a start-up environment, where the concept of a minimum viable product (MVP) is critical in driving the team forward. An MVP is a simplified version of the product with just enough features to attract early customers and gather feedback for future improvements. The key takeaway is that while speed is important, continuous improvement over time is even more crucial.
Open my horizon in health care industry
Through this project, I have also gained valuable insights into the healthcare industry. For instance, I have had the privilege of collaborating with physicians and learning about medical records, which often contain technical terms and medical definitions that were previously unknown to me.